Passenger Rights Guide

It is our top priority to carry our guests to their destinations safely and right on time. Yet, some unpredictable occurrences may arise in airline operations. In the event of a flight irregularity, our teams are doing everything they can to prevent any inconvenience to our guests.

If you are looking for more information about your rights in unlikely cases such as denied boarding, flight cancellation or delay, we kindly refer you to our “Passenger Rights” brochures, which are available below.

• Passenger rights (Domestic flights within Turkey)
• Passenger rights (European Union)
• Passenger Rights in Turkey (SHY-Yolcu)

Please also rest assured that we shall notify you through SMS or e-mail in case of any flight disruptions. To find out the most recent information about your upcoming flight, please visit our “Flight Status” page.

According to the ticket rules, you can easily change your flight ticket or make a refund request on our website or via SunExpress mobile app under the “My Reservations” section.

If you have booked your ticket through a travel agency or tour operator, we kindly ask you to contact your agency representative or tour operator to get information about your flight or to make changes/cancellations.

The Passenger Rights Regulation issued by the Turkish Directorate General of Civil Aviation can be found here.

Contact us!

Our customers’ satisfaction with every moment of their journey always comes first at SunExpress. Therefore, every feedback you will share with us about our services and your experiences is of great importance. You can submit all kinds of requests, complaints and suggestions by filling out our Contact Form. After the evaluation that will be carried out by our expert teams, you will be contacted regarding your requests as soon as possible.