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Air freight

SunExpress Cargo is responsible for and authorized to manage cargo handling operations and facilities. SunExpress may delegate or appoint third parties for cargo sales, marketing, and the management of cargo facilities.

Dangerous Goods

Dangerous goods are articles or substances capable of posing a hazard to health, safety, property, or the environment, classified according to the IATA Dangerous Goods Regulations (IATA-DGR).

SunExpress adheres not only to the DGR regulations but also to updated national and international laws, ICAO Annexes, EASA rules, all relevant publications, directives, the SunExpress Cargo Handling Manual (CHM), other manuals, company rules, and all other applicable regulations.

SunExpress Cargo operates in accordance with the provisions and standards documented in the IATA Dangerous Goods Regulations (IATA-DGR). Shipments containing dangerous goods must be handled in compliance with the current IATA-DGR and SunExpress Manuals (e.g., CHM, GOM, OM-A) and instructions.

Operator Variations: The operator variations of the actual operating carrier apply as per IATA DGR 2.8. Additionally, XQ operator variations must be complied with for all SunExpress shipments, regardless of the actual operating carrier.

SunExpress Dangerous Goods Restrictions:

  • (XQ-01) Dangerous Goods in “Limited Quantities” (“Y” Packing Instruction) will not be accepted for carriage. Exception: Consumer commodity (ID 8000) will be accepted.
  • (XQ-02) Dangerous Goods in consolidations will not be accepted for carriage, except for the following shipments:
    • Consolidations containing UN 1845, Carbon dioxide, solid (Dry Ice) when used as a refrigerant; or
    • Consolidations with only one house Air waybill; or
    • Consolidations with more than one house Air waybill, which have the same shipper and different consignees.
  • (XQ-03) Dangerous goods will not be accepted in airmail.
  • (XQ-04) UN1845 Carbon dioxide, solid (Dry Ice) is restricted to a maximum of 453 kg per aircraft on all SunExpress aircraft types.
  • (XQ-05) Biological substance, Category B, UN 3373 will not be accepted for transport (Exception: Biological Substance Category B (UN3373) originating from the Turkish Ministry of Health is allowed on domestic flights).
  • (XQ-06) Fissile Material will not be accepted.
  • (XQ-07) Emergency Response: The shipper must provide a 24-hour emergency telephone number of a person/agency who is knowledgeable of the hazards, characteristics and actions to be taken in the case of an accident or incident concerning each of the dangerous goods being transported. This telephone number, including the country and area code, preceded by the words "Emergency Contact" or "24-hour number", must be inserted on the Shipper's Declaration for Dangerous Goods, preferably in the "Handling Information" box, e.g. Emergency Contact +90 242-123-4567.
    A 24-hour emergency telephone number is not required for shipments that do not require a Shipper's Declaration for Dangerous Goods.
  • (XQ-08) Lithium ion and lithium metal cells and batteries will not be accepted for carriage as cargo. This prohibition applies to all parts of IATA DGR Packing Instructions 965 to 970.
    This prohibition does not apply to lithium batteries (rechargeable and non-rechargeable) covered by the Provisions for Dangerous Goods Carried by Passengers or Crew (see IATA DGR 2.3.2 to 2.3.5 and Table 2.3.A).
  • (XQ-09) UN3171 Battery-powered vehicles which is powered by lithium batteries will not be accepted for carriage as cargo.

Human Remains

Human remains (HUM) in coffins may be loaded on passenger aircraft if they are packed according to SunExpress Cargo Handling Manual (CHM) Instructions.

Human remains in coffins must be packed as follows:

  • The corpse is embalmed in accordance with corresponding international regulations (TACT Rules 7.3).
  • The corpse is contained in an air-tight sealed metal casket to prevent the diffusion of noxious gases and fluids.
  • The metal casket is contained in a strong wooden coffin.
  • The coffin is packed in canvas, tarpaulin, or other suitable material.
  • The remains must be packed in a hermetically sealed inner containment, which can be a flexible material (CadSeal) or a rigid casket (e.g., zinc, lead, bronze). The inner containment (casket or CadSeal) must then be packed inside a wooden or metal coffin.

The packing must not reveal the contents.

Caution: In cases where human remains contain infectious diseases/substances, the following additional processes are recommended:

  • Ensure the coffin is soldered, close-fitting, and does not allow any leakage during acceptance.
  • Inform related persons accordingly.
  • Use PPE (Personal Protective Equipment – such as gloves) during the cargo handling process.
  • Use informative marking on the coffin.

Live Animals

The IATA Live Animals Regulations (LAR) describe how live animals are delivered for air transport and how the cages must be constructed. Shipments should be accepted and handled in accordance with IATA Live Animals Regulations.

Notes:

  1. SunExpress accepts live animals as cargo on international flights only if veterinary facilities are available at both the departure and arrival stations. Additionally, confirmation is required from SunExpress Cargo before shipment can be accepted.
  2. SunExpress accepts only dogs, cats, newly hatched chickens, ornamental fish, and frogs as cargo on domestic flights.

EU Health Certificate: The import or transit to/via the European Union is only possible via defined ports of entry. For all species, a standardized EU health certificate is required. See IATA Live Animal Regulation for the list of ports of entry.

Temperature Sensitive Cargo - Passive

Temperature-sensitive goods which are susceptible to temperature changes but not requiring active and continuous temperature control (i.e., no cool container or unbroken temperature chain required).

*SunExpress does not offer a service for Temperature Sensitive Cargo Active, which requires continuous temperature control.

Perishable Cargo

Temperature-sensitive goods which are susceptible to temperature changes but not requiring active and continuous temperature control (i.e., no cool container or unbroken temperature chain required).

Commodities (classic perishables):

  • Fresh or frozen fish/seafood (PES)
  • Flowers/plants (PEF)
  • Fruits/vegetables (PEP)
  • Fresh or frozen meat (PEM)
  • Perishable cargo (PER)
  • Live animals for human consumption (PEB)

SunExpress Airlines operates according to the provisions and standards documented in the current edition of the IATA Perishable Cargo Regulations Manual (IATA-PCR).

Heavy Cargo (HEA)

Heavy pieces are single pieces with a weight of 150 kg or more. Ensure that all packages classified as heavy cargo are tagged with the IATA label “Heavy.”

Restrictions: The maximum weight of each piece must not exceed 200 kg. A maximum of 2 pieces is permitted per flight.

Maximum weight and piece limitations may vary according to the ramp handling availability of the transit station or final destination.

 

SunExpress Cargo Head Office

Email: cargo@sunexpress.com

 

Important:  Contact details on this page are only for commercial cargo (Air Freight). For passenger baggage cases, please use the following link: Luggage Info.

 

Please find more details regarding the air freight via below links.

Lufthansa Cargo AG for international cargo on board SunExpress flights: Lufthansa Cargo

Turkish Cargo for domestic cargo on board SunExpress flights: Turkish Cargo