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BaggageSecure - Your Peace of Mind Travel Companion

BaggageSecure- Your Peace of Mind Travel Companion 

Traveling is an exhilarating experience, but the thought of delayed baggage can put a damper on even the most well-planned trips. That’s why we’ve developed a great solution to this age-old travel concern: BaggageSecure. 

Here's how it works: 

For just 7.99 € you can book BaggageSecure. Should your luggage fail to arrive at your destination on the same flight you're traveling on, BaggageSecure steps in. Within a swift 7 days, you'll receive compensation of 400 € directly into your bank account.  

But fret not – our commitment to delivering your baggage promptly remains as steadfast as ever. BaggageSecure is simply an optional add-on, designed to offer an extra layer of assurance for those who seek it. 

Book now

Should you have purchased BaggageSecure, you are entitled to immediate compensation in the event of delayed baggage. To file a claim, please immediately open a Property Irregularity Report (PIR) with the Lost & Found Office at the airport and fill out our Contact Form. We will get in contact with you as soon as possible. 

BaggageSecure Terms & Conditions

  • The compensation only applies to delayed luggage not damaged luggage.
  • The product is available on all routes except:
    • All DUS (Düsseldorf), MUC (Munich), STR (Stuttgart) routes
    • DIY-HAJ (Diyarbakır to Hamburg), DIY-DUS (Diyarbakır to Düsseldorf), EZS-DUS (Elazığ to Düsseldorf), EZS-HAJ (Elazığ to Hamburg), GZT-FRA (Gaziantep to Frankfurt), GZT-DUS (Gaziantep to Düsseldorf), ONQ-DUS (Zonguldak to Düsseldorf), ONQ-DTM (Zonguldak to Dortmund), VAN-AYT (Van to Antalya), ZRH-AYT (Zurich to Antalya) and their respective return routes
    • For point-to-point passengers, there are no codeshare or interline connections available.
  • Compensation applies per passenger not per piece of luggage. Passengers are entitled for compensation only in case of delayed bag(s) checked-in under the passenger’s name, disregarding the total number of bags or passengers on the PNR.

Example 1: 2 passengers in the same PNR travelling 1x passenger have 2x checked-in bags the other has none, both bags are delayed, compensation 1×400 EUR)

Example 2: 2 passengers travelling each passenger have a certain number of checked-in bags under his/her name, all bags are delayed, compensation 2×400 EUR)

  • If a PNR consists of more than one passenger all passengers must purchase the SSR.
  • The passengers are not entitled to compensation payments in case of aircraft departure or arrival delays, delays in baggage delivery at the airport, diversions of the aircraft from the expected route, and baggage offload due to security and safety reasons.
  • In case of ticket rebooking, the corresponding SSR shall be rebooked in accordance with the above conditions and in accordance with other baggage terms and conditions free of charge. If the rebooking is to a route on which the product is not offered, we will refund the charge.
  • In case of voluntary ticket cancellation, no refund will be paid.
  • A claim needs to be filed through the nearest Lost and Found Office immediately after arrival. The passenger then receives a PIR Report, which he or she may upload through the Delayed Baggage Form on sunexpress.com.
  • All other terms and conditions of carriage remain in effect.