Information regarding flights operated by Air Cairo
With our partner airline Air Cairo, you are now able to fly to Hurghada in the Red Sea region of Egypt from various airports in Germany, Austria and Switzerland. Are you interested? Please click here to find all flight connections to Hurghada.
Air Cairo flights are offered in all SunExpress sales channels.
Please find below all important information regarding the booking of Air Cairo flights via SunExpress.
Extra services for your flight with Air Cairo can be booked directly via our website or the SunExpress mobile app. These can either be added during the booking process or at a later stage via „My booking“:
- Seat reservations – more information can be found here
- Additional baggage – more information can be found here
- Sports equipment: a sports package can be purchased online for 50.00 Euro either during the booking process or via „My booking“. The following sports packages are available:
- Bicycle
- Board
- Canoe
- Rubber dinghy
- Diving equipment
- Golf equipment
- Hangglider
- Skiing equipment
- Kayak
- Paraglider
Traveling with pets: Please make your special booking for animal transportation as soon as possible, but not later than 3 working days before departure. To do so, please call our Customer Service Center.
If you would like to book a free middle seat or a wheelchair service, we kindly ask you to contact our Customer Service Center. All relevant telephone numbers can be found here.
To ensure the safety and comfort of our passengers, only one piece of hand baggage with a maximum weight of 8 kg is allowed in the cabin. The dimensions must not exceed 55 x 40 x 23 cm. For more information on hand baggage please click here.
On Air Cairo flights operating from Germany, Switzerland and Austria to Hurghada (brokered by SunExpress), each passenger aged 2 years and above has a baggage allowance of 20 kg, , unless excess baggage has been added to the booking.
Infants under 2 years have a baggage allowance of 20 kg. Pushchairs/buggies, travel cots and child car seats are stowed in the hold with no additional charge.
If the baggage allowance (20 kg plus any pre-ordered excess luggage) is exceeded, an excess baggage fee defined by Air Cairo is charged at check-in. The excess baggage rates at the check-in counter are significantly higher. To avoid unnecessary costs, we recommend that you book the attractive excess baggage rates in advance. Save money and book your excess baggage conveniently online. Please note, because of EU regulations, each item of luggage must not weigh more than 32 kg. A piece of baggage must not exceed the outer dimensions of 158 cm (length / width / height). If the respective size limits are exceeded, a flat fee will be charged.
You can check in at the Air Cairo check-in counter at the respective airports. Unfortunately you cannot use Air Cairo’s or SunExpress’ online check-in service.
Unfortunately it is not possible to collect or redeem points for Air Cairo flights which have been booked via sunexpress.com or the SunExpress mobile app.
You can re-book or cancel the Air Cairo flight which you have booked via SunExpress at any time by clicking here. Please note that the respective conditions for re-booking / cancellation apply.
If the booking has been made by a tour operator, then please contact the tour operator if you wish to re-book or cancel the flight.
For all requests, claims and complaints such as flight irregularities, damage to or loss of baggage, please contact the Air Cairo Customer Service Center directly.
If you have any questions regarding the booking of your Air Cairo flight via sunexpress.com or the SunExpress mobile app, please contact our SunExpress Customer Service Center. All relevant telephone numbers can be found here.
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Background information
Air Cairo is a leading Egyptian leisure airline based in Cairo and majority-owned by the Egyptian flag carrier Egypt Air.
- IATA Code/flight number: SM
- ICAO Code: MSC
- Founded: 2003
- Fleet: 7 A320
Air Cairo was founded in 1997 as a joint venture of several Egyptian tour operators. Since 2003 Air Cairo can build on a strong partnership with its new majority-owner Egypt Air, the Egyptian national carrier. Amongst many other routes, Air Cairo offers convenient and budget-priced direct flights from Cologne, Dusseldorf, Hanover, Hamburg, Frankfurt, Leipzig, Munich, Stuttgart, Berlin, Nuremberg, Bremen, Basel, Zurich and Vienna to the Egyptian Red Sea leisure metropole Hurghada.
Important: Prior to departure, please ensure that you are informed about the current travel advice and entry requirements of the respective countries you are traveling to.
Air Cairo successfully passed the IATA Operational Safety Audit Program (IOSA) and was confirmed as SAFA-compliant airline (European Safety Assessment of Foreign Airlines) by EASA.
Fleet
Air Cairo operates a fleet of 7 Airbus A320 aircraft, including the newest and most eco-efficient variant A320neo.
Terms & Conditions
SunExpress is acting as broker for Air Cairo flights. That means that SunExpress acts as an intermediary between its clients and the contracting airline Air Cairo. Air Cairo, as contracting and operating carrier, establishes the rules and regulations that affect its flights booked via SunExpress’ booking systems. The according Air Cairo Terms & Conditions can be checked here.
Important information for Charter Flights from NUE/LEJ/HAM/PAD to and from Egypt regarding ECAA (Egyptian Civil Aviation Authority) regulations:
Citizens of Egypt are not permitted to travel on a charter flight, unless the person concerned is an employee of an airline or touristic company, has a valid identity card and holds a free ticket. All flights from Nuremberg, Leipzig, Paderborn and Hamburg are charter flights.
If passengers who are not citizens of Egypt travel to Egypt on a charter flight, then the return flight should also be a charter flight. The same applies for scheduled flights. Non-Egyptian citizens flying to Egypt on a scheduled flight should return on a scheduled flight too.
Moreover, passengers who are not citizens of Egypt are obliged to arrive and depart from the same airport and present a return ticket upon arrival.
Passengers holding a valid national ID card for the countries of Germany, France, Belgium, Italy and Portugal can use this document to enter Egypt without a passport.